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Our policies for shipping, exchanges, and returns explained clearly as follows:
Processing Time:
- Orders ship within 5 business days.
- Custom or made-to-order items may require additional time.
Shipping Within Canada:
- Standard: 3–7 business days.
- Expedited available at checkout.
- Free shipping over CAD $250.
Shipping to the US:
- Standard: 5–10 business days.
- Duties/taxes are the responsibility of the buyer.
- Free shipping over USD $250.
International Shipping:
- Delivery times: 7–20 business days.
Buyers responsible for duties/taxes.
Tracking provided for all orders. Packaging is secure and gift-ready.
Note: KISMET J is not responsible for delays due to postal services, customs, or peak seasons.
Returns:
- Returns accepted within 48 hours of delivery for unworn pieces in original packaging.
- Custom or made-to-order items are final sale.
- Jadeite’s natural uniqueness (color, pattern, translucency) is not considered a defect and is not eligible for return.
- Contact info@kismetj.com for return instructions.
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